Current Students

For Instructions about submitting Emergency Repairs please click the link below.


If you have something in your room or apartment that needs repair, please use the online work order request form.


To help us process your work request in a timely and efficient manner, please be as specific as possible in describing the problem. Don't forget to include the location (Building/Room Number) in the request field. For an example of a completed Work Order Request form, please click the dropdown below.


Routine Repairs

Routine repair needs that you experience with your room should be reported via the Work Order Request form above. Please note: Requests made using the Work Order Request form above are monitored Monday through Friday from 8:00 AM to 5:00 PM. A repair person should respond in 48 hours in most situations.


If a repair person does not show up within 48 hours or the repair person fails to fix the problem, you should report the problem via the Work Order Request form and report, "This is a repeat request." If the repair still does not get serviced within 48 Hours, call the Housing Facilities Office at (731) 881-7928. The 48-hour response time is due to the number of repairs being serviced at the time your request has been submitted. The staff responds to each repair as timely as possible.


For work requests related to telephone or internet service, or with problems you may be experiencing with your computer, do not use this form. Please contact the Office of Information Technology Services Help Desk at (731) 881-7900.


For work requests pertaining to laundry credits, please contact the Housing Office at (731) 881-7754 instead of using the form.

Work Order Request Example

Work Order Request Example


Emergency Repairs and Examples

Emergency repairs should be reported to the front desk of the residence hall at any time, 24 hours a day. Residents in University Courts and Grove can contact the Housing Facilities Office at (731) 881-7928 from 8AM to 5PM Monday-Friday, or contact the Cooper Hall Front Desk at (731) 881-8900 after 5PM during the week and on weekends. A repair person will respond to the emergency as soon as possible.


Below are some examples of what constitutes an Emergency Repair.

  • Fire or Burning Smells
  • If there is a fire or burning smell in your room or apartment, please contact UTM Public Safety IMMEDIATELY at 7777.
  • Overflowing toilet
  • Burst water pipe
  • Severe air conditioner leaks
  • Elevator "stuck" with someone on board

Emergency - Any condition which left unattended may cause bodily injury or property damage; unbearable environmental conditions in any occupied area; loss of electrical, heating/cooling or water/sewage service to a building or a major portion of a building; loss of essential services or equipment in housing unit areas.


Routine - All other requests are classified as routine and will be completed as soon as scheduling constraints and availability of resources will allow.


Taking classes during the summer? Summer housing is available in Cooper Hall and University Village. Please see below for pricing.

Proposed Rates for 2019

Maymester - $320
Summer Session I - $520
Summer Session II - $520
Full Summer - $1040
University Village - $1400


Summer applications will become available during the spring semester.

Coming back in the fall? Reapply for housing today! In order to make sure you have the room you want next year, we offer both Room Retention and Community Swap early in the spring semester. Both are done online through RMS Student Web.


Room Retention lets you to lock in your current spring room for the next year.


Community Swap allows you to book a room for yourself and any desired roommates. Community Swap isn't locked into your current community so residents have more choices than ever before! Complete Community Swap as soon as possible since rooms are first come, first served.


Full instructions on these processes will be emailed to you before they become available in late fall or early spring.


The deadline to re-apply for housing is January 31 to be guaranteed a spot in your current community for the following academic year.


Click here for full instructions on how to reapply for housing.

Students on Move In Day


Have you...

Completed a housing application?

Paid your $150 Housing Deposit?

  • Pay now using Banner Self Service
    • Log in to Banner using the above link
    • Click 'Personal'
    • Click 'Payments and Deposits'
    • Click the link button to continue to Touchnet
    • Select Deposits on the top menu
  • Mail a check or money order to:

    • Office of Housing

      269 Clement Hall

      Martin TN, 38238

Received your housing assignment?

Assignments are released beginning early April and continue throughout the summer!


Assignments and assignment changes can be viewed by following these steps:

  1. Logon to BANNER Self Service Web
  2. Select "Personal"
  3. Select "Housing Application"
  4. Select "Go to RMS Student Web for Housing"
  5. You will then arrive at the Online Housing Portal landing page
  6. Select "Assignments"
  7. Select the appropriate Housing Assignment link

Reviewed our checklist of what to bring to campus?

Reviewed sample contracts and leases?

Reviewed check-in dates and times?

The information below is for Fall 2018.


Freshmen Move-in begins Friday, August 24 at 6:00am.

Upperclassmen Move-in begins Saturday, August 25 at 8:00 am.

If you cannot arrive by 1:00pm Monday, August 27, please call or email us prior to this time.


If you need to move-in sooner, the Office of Housing will be opening all halls for early arrivals on Wednesday, August 15, 2018, at 8:00 am. Only those who have a need to be on campus prior to move-in day on Friday, August 24, 2018, and have been approved by the Office of Housing will be allowed to move into their fall assignments. To apply for early arrival, please complete the Early Arrival Request Form.

Where do I pick up my keys?

Browning, Ellington, and Cooper Halls have front desks that will be staffed for check-in. For University Village Phase I, you will need to go to the C106 Office. For University Village Phase II, please go to G-building breezeway.


Reviewed the Housing Handbook?

Considered Renter's Insurance?

When making preparations for beginning your education at the University of Tennessee, we feel it is important for students to fully consider all of their property insurance needs, whether they live on or off-campus. Occasionally, incidents such as fire, theft, flood and other casualties occur that may result in damage or loss of a student’s property. The University of Tennessee does not carry insurance on resident’s belongings and will not pay to replace them. Therefore, we strongly encourage parents and students to make sure they are able to cover these unexpected costs or secure insurance protection on personal property.


The most frequent causes of student property loss are theft and accidental damage (dropping, spilling liquids, and similar events). If this were to happen, your out-of-pocket costs to repair or replace will generally run between $500 and $2,000. Some parents choose to rely on homeowner’s insurance to cover such losses. Homeowner’s policies provide some coverage but generally do not cover “breakage” or accidental damage, and usually have high deductibles that effectively leave most student property losses unrecoverable.


To purchase coverage, please visit


You can view a comparison of renter’s insurance to home owners insurance at For these reasons, students are strongly encouraged to have a personal property insurance policy for their belongings while living away from home.


If you decide to purchase insurance, there are a wide variety of companies and policies available; so to help with your choice the University of Tennessee has made arrangements with Arthur J. Gallagher & Co., one of our preferred brokers, to offer specialized student property protection insurance. Arthur J. Gallagher has created this property insurance plan especially for students living away from home, either on or off campus. The coverage afforded by their policy is broader than most renter’s and homeowner’s insurance policies that are available in the insurance market. Special provisions and benefits of their policy include:

  • Replacement Cost Valuation
  • Flood and Earthquake Coverage
  • Low Deductibles starting at $25
  • Worldwide Coverage Territory
  • Limited Identity Theft Expense Coverage
  • Premiums as low as $69 annually


If you have any questions please feel free to contact the Office of Risk Management or visit


Please note that Liability Coverage is not automatically included. You will be given the option to purchase Bodily Injury and Property Damage Liability Coverage to pay for damages for which the student is held legally liable (i.e. damages to the dorm room, damage to property of others, bodily injury of another party, etc.)


Download the College Student Renter’s Insurance brochure [PDF]


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