Monthly maintenance updates will occur on Thursday, 9/19, 5:00 p.m. - 10:00 p.m. This includes our monthly mandatory security patches for all services. Users may experience intermittent downtime.
ITS sends an email via Team Dynamics when a new hire is processed asking if an email account is needed. Please respond to these requests promptly to avoid delays in the onboarding of new employees.
As part of our ongoing commitment to digital security and protecting the university's data, we are announcing a significant update to our virtual collaboration environments. Effective immediately, Otter.ai, Read.ai, and other third-party AI tools integrated with Zoom and Microsoft Teams have been disabled across the University of Tennessee network. This decision follows an in-depth review by the OIT Security team, which identified potential vulnerabilities that could compromise the privacy and integrity of our communications. faculty, staff, and students must take precedence. Here's What You Need to Know: - The discontinuation affects only third-party AI tools. Native features provided directly by Zoom and Teams will continue to operate as usual.
- All university members are requested to refrain from attempting to use or reinstall any third-party AI tools until further notice.
We appreciate your understanding and cooperation as we navigate these changes together. We remain steadfast in our priority of keeping UT's digital spaces secure while providing effective collaboration tools. Read the full announcement online. (Source: UTK OIT)
Turnitin recently updated the Similarity Report to include a new layout that improves the ability of instructors to switch between key functionalities and interpreting report results. For more information, visit Turnitin.
UTM's IT Help Desk is located in Crisp Hall. The Help Desk will be closed on Monday, September 2nd, in observance of Labor Day. The Help Desk will return to regular hours on Tuesday, 9/3. Regular hours:Monday - Thursday, 7:00 a.m. - 9:00 p.m.
Fridays, 7:00 a.m. - 6:00 p.m.,
Saturdays, Noon - 5:00 p.m., and
Sundays, Noon - 9:00 p.m.
Changes are underway to campus telephones. Our phone system is at the end of its life, and we will be replacing it with a voice-over IP (VoIP) system from RingCentral. It allows you to make calls over the internet and use your UTM phone number easily wherever you are. Some of the benefits are: - Enables simpler 10-digit dialing. No more dialing 9 for an outside line.
- Supports remote/hybrid work.
- Supports multiple devices - computer, tablet, iPhone/Android app, or a desk phone.
- Includes free domestic long-distance, voice mail, text messaging, and fax capabilities.
Phone service pricing will increase to twenty dollars/month for all lines when your department is moved. During the transition, ITS will forward 4-digit dialing from the old phone system to RingCentral as numbers are ported. So those on the legacy system will still be able to 4-digit dial anyone. However, people on RingCentral can only 4-digit dial other RingCentral extensions and will need to 10-digit dial anyone on the legacy system. Alumni Center, Clement Hall, EPS, Humanities, IT Services, Student Recreation Center, University Center, and Physical Plant have moved. The next group will move on September 11th and will include Business Administration, Gooch Hall, Latimer-Smith, Holland McCombs, Sociology, and Student Health. User training is available in our Knowledge Base.
Similar to your Outlook email, Canvas now allows instructors to share a date-specific Out-of-Office message, as well as an Inbox Message Signature. From the Global Menu, open your Canvas Inbox and click the Gear Icon in the top right. A pop-out window will appear. Follow the prompts. For assistance, contact the ITC.
Thank you to everyone for reporting malicious and suspicious emails using the Report Message button in Outlook and/or by forwarding to abuse@utm.edu. Recognizing and reporting malicious/suspicious emails is critical to help keep UTM safe from cybersecurity threats. Everyone plays an important part in keeping our campus safe! We would like to recognize the top users who reported malicious and suspicious emails for August: Top 5 "Report Message" submissions:- Tommy Cates - Management, Marketing, and Information Systems (Retired)
- Lucia Florido - English and Modern Foreign Languages
- Jeffrey Longacre - English and Modern Foreign Languages
- John Bush - Mathematics and Statistics
Top 3 reports to Abuse:- Thomas Johnson - International Programs (Retired)
- Steve Elliott - Mathematics and Statistics
- Shelly Long - Mathematics and Statistics
The Report Message button is the preferred way for reporting confirmed malicious emails, but you can always forward anything suspicious to abuse@utm.edu to be checked. If you need help finding or using the Report Message feature in Outlook, please contact the Help Desk at 731-881-7900. Thank you for your help in keeping our campus safe!
Join your colleagues and staff from the ITC for training this month. Trainings are offered via Zoom and in-person. Please visit Runway to view the topic schedule and to register. Canvas Basics (For Faculty) Tuesday, 9/10 at 11 a.m. - Noon (Virtual) Wednesday, 9/18 at 2:00 p.m. - 3:00 p.m. (119 Crisp) SharePoint (For Faculty and Staff) Wednesday, 9/11 at 11 a.m. - Noon (119 Crisp) Tuesday, 9/24 at 3 p.m. - 4:00 p.m. (119 Crisp) New Quizzes (For Faculty) Tuesday, 9/17 at 11 a.m. - Noon (119 Crisp) Tuesday, 9/24 at 11 a.m. - Noon (Virtual) Akindi Test Importer (For Faculty) Wednesday, 9/25 at 10 a.m. - 11:00 p.m. (Virtual) Studio Video Tool (For Faculty) Wednesday, 9/25 2:00 p.m. - 3:00 p.m. (Virtual) ChatGPT AI Tool (For Faculty and Staff) Friday, 9/13 11 a.m.-Noon (Virtual) Monday, 9/23 2:00 p.m. - 3:00 p.m. (Virtual) | 
